Delivery & Returns

Delivery Information

Le Creuse Fancy Dress and Gifts offer a wide range of delivery options.
Please see table below:

Royal Mail 2nd Class - £3.49                                                                                                                      

• Allow approximately 2-5 working days for delivery.
• Orders before 3pm Monday-Friday (excluding Bank Holidays) are dispatched the same day.
• One flat rate charge per order regardless of number of items ordered.
• Your order will be sent via Royal Mail. A signature is not required.
                                                                                                                                                            
Royal Mail First Class Tracked - £5.95

• Allow approximately 2-3working days for delivery.
• Orders before 3pm Monday-Friday (excluding Bank Holidays) are dispatched the same day.
• One flat rate charge per order regardless of number of items ordered.
• Your order will be sent via Royal Mail. A signature is not required.

Royal Mail Next Day Special Delivery - £9.95

• Delivery next working day, Monday to Friday.
• To ensure next day delivery orders must be placed by 3.00pm Monday-Friday (excluding Bank Holidays).
• One flat rate charge per order regardless of number of items ordered.
• Your order will be sent via Royal Mail. Guaranteed before 1pm.
• A signature is required.
• Next Day Delivery orders placed on Friday after 3pm, Saturday and Sunday will be delivered on the following Tuesday.
• Next Day Delivery is not available to the following postcode areas: AB26-56, BFPO, BT, FK17-18, FK20, GY, HS, IM, IV, JE, KA27-28, KW, PA20-99, PH19-50, PO30-41, TR21-25, ZE.

Returns

Please see our full Terms & Conditions for full Policy

If for any reason you are not completely satisfied with your purchase then please follow these simple instructions if you would like a refund or an exchange within 7 days of placing your order.

 

• The item(s) must be returned in their original condition, UNUSED & UNWORN with all costume components, hangers and picture cards - the header/picture cards must not be folded or creased as this makes the whole item unsalable and so we cannot issue a refund.

 

• Due to personal hygiene contact lenses, undergarments, stockings, wigs, teeth, facial hair, face paint, lips tattoos and gloves cannot be returned.

 

• Send the parcel back to us at your local post office. We recommend you obtain proof of posting.

 


• All items are inspected on their return at our warehouse, after which your refund is processed and this can take 3-5 working days to show in your account. We endeavour to process all refunds within 7 days of receipt.

 

• Exchanges - if you require an exchange please email us on:- sales@lecreusefancydressandgifts.co.uk

 

• Please quote your order number, name and address, where a customer services assistant will be on hand to answer your query.

 

• On returning goods we recommence posting back by Recorded Delivery as this gives you a tracking number, giving you a guarantee of goods being received back to le Creuse fancy Dress and Gifts.